Carelumina ~~ Brought to you by Damon McNair
Roadside Assistance
ROADSIDE ASSISTANCE
ROADSIDE ASSISTANCE
ROADSIDE ASSISTANCE
ROADSIDE ASSISTANCE
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Details

 

What It Does

 

Carelumina’s Roadside Assistance program offers progressive levels of emergency roadside service and other discount benefits designed to provide peace of mind and help to our members when they need it the most. Our professional network of dispatchers is available 24 hours a day, 365 days a year, throughout the United States, Puerto Rico and Canada.
 

 

 

 

 

How To Use

 

Package Includes:
• Emergency Roadside Assistance
• Locksmith Services
• Flat Tire Change
• Fuel Delivery Services
• Battery Jump Start
• Available 24/7/365

 

 

 

HELPFUL CONTACT INFORMATION
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . (844) 261-1277
Membership Services Hours . . . . . . . . . . . . . . . . . . . . . . . 24 Hours, 7 Days a Week


 

 

Towing


Our service provides towing from the point of disablement to the destination of the member’s choice, up to 15 miles. Service is limited to one tow or service call per disablement.

 

 

 

Battery Jump Start


Service is available to provide a battery jump start and minor roadside adjustments to start the car, even if it’s in your driveway. If your car can’t be started, towing will be provided in accordance with the program’s towing service provisions

 

 

 

Fuel Delivery


An emergency fuel supply will be delivered to a member in immediate need, up to two gallons of gasoline or diesel fuel. The member must pay for fuel at the current pump prices.
 

 

 

 

Flat Tire Change


A flat tire will be changed with your spare tire. If for any reason the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the program’s towing provisions. 

 

 

 

Locksmith Services


If a member’s car key is lost, broken, or locked inside the car, we will make arrangements for the lockout service to open the vehicle door.


 

 

Hotel and Vacation Rental Discounts


Savings of up to 20% on over 975,000 hotel rooms in over 22 countries and up to 15% on personal auto rentals from car rental agencies nationwide.

 

 

 

Rental Car Discounts


Choose the online reservation portal or make the reservation with one of our helpful representatives. Either way, your car rental experience will be pleasant, hassle-free and most importantly cost effective.
 

 

 

*If for any reason we are unable to dispatch a service provider, members are entitled to reimbursement for towing and/or service call charges for jumpstarts, lockouts, tire changes and fuel delivery. We will reimburse members up to $75 per disablement.

 

 

 

 

 

 

 

 

 

 

 

 

 

HOW TO USE YOUR CARD
Your personalized membership ID card for both you and your spouse should have been emailed to you with your membership kit. Your ID card carries the toll-free customer service number. Call anytime if you need road service or information concerning your member benefits. Please be sure to carry your card in your wallet for easy reference. The most important
element of your ID card is your Carelumina Roadside Assistance membership number. You’ll need this number to use many of your membership services and benefits.

 

If you have lost your card(s), please call the toll-free customer service number on your spouse’s membership card, or log into the secure member website to print a new card.
*Does not cover cost of gasoline.

 

 

 

COVERED BENEFITS

Towing service
If your car can’t be started, towing from the point of disablement will be provided to the destination of the member’s choice. If service is provided through the dispatch network, towing will be limited to 100 miles from the point of disablement. Any expenses incurred beyond the 100-mile limit will be the responsibility of the member, payable directly to their service facility, and are not reimbursable. In either case, service is limited to one tow or service call per disablement.

 

Car won’t start
Service is available to provide a battery jump and minor roadside adjustments to start the car, even if it’s in your driveway.

Flat tire
A flat tire will be changed with your spare tire. If for any reason the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the program’s towing provisions.

 

Out of fuel
An emergency fuel supply will be delivered to a member in immediate need. The member must pay for fuel at the current pump price.

 

Car stuck
If a member’s vehicle is stuck in a ditch, mud or snow, but is accessible from a normally traveled road, service will be given to tow or winch the vehicle.

 

 

 

 

ROADSIDE ASSISTANCE REIMBURSEMENT
In some areas there may not be an available contractor. In this case, Carelumina Roadside Assistance will issue you an authorization number, and you will have to contact a facility on your own for emergency service. We will reimburse you up to $75 per disablement.

 

Claims that are postmarked more than 60 days after the date of service will not be honored.*

 
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