Born our of saving you time and money. Hassle free technology support.
Details
What It Does
Carelumina’s Tech Support is a whole-home coverage plan that delivers help for you, your family members, and all the personal technology devices under your roof. This plan also includes a huge cloud-based data backup utility to help keep your personal data safe and secure.
How To Use
Package includes:
• Unlimited 24/7 Phone or Internet Technical Support
• Secure Online Data Backup Software (100GB)
• BitDefender Internet Security + Antivirus / Antispyware Software
• Access to Self-Help Library
• Discounted In-Person Tech Services
• Best Practices Performance and Security Assessment
U.S. based technicians are here to help with all your technology needs and support.
What’s covered?
Providing support for all your technology regardless of when you purchased it.
REMOTE TECH SUPPORT
Like Problems Resolved Quickly?
We can resolve most of your technical issues remotely. We leverage new technologies to allow our Technicians to remotely take control of your computer, troubleshoot and resolve your issues. Our technicians are available to solve your technology problems 24 hours a day 7 days a week.
ONSITE TECHNICAL SUPPORT
Need a Technician to Deliver?
We have over 14,000 trained, licensed and certified technicians who can resolve your technology issues at your location. Our technicians are A+/MCP/MCSE certified and provide real world technology solutions for most hardware and software issues. Technicians can be dispatched to your location as soon as the same business day.
SELF-HELP DATABASE
Fix Problems Yourself and Save Money
Members have access to our extensive knowledge base system with over 120,000 support tips and tools for both
software and hardware issues. No more calling company-to-company to solve multiple problems.
ANTI-VIRUS AND ANTI-SPYWARE SOFTWARE
Bitdefender Protection
In today’s computing world, the most necessary pieces of software are Anti-virus and Anti-spyware software. Not having these puts all of your data and even personal
information at risk. The best way to protect your data and personal information is to use premium Anti-virus and Anti-spyware software. Active members are entitled to a FREE copy of Bitdefender Internet Security Plus, the leader in security software. This product combines anti-virus, anti-spyware, and firewall capabilities.
ONLINE DATA BACKUP
Safeguard your important data files securely via the internet
Whether it’s word documents, mp3s, photos, contact files, business inventory, or taxes, most people manage their
personal and professional lives electronically. Backing up with our remote, offsite, backup service, you ensure your electronic life will be intact when disaster strikes. If you’re backing up to hard drives, tapes, CDs, DVDs or other media, learn about the critical advantages and superiority of remote backup.
TYPICAL USES OF TECH SUPPORT
Problem
“I have a virus”
“My computer is running slow”
“I want to add email to my Smartphone”
“I need to setup a new email account.”
“I don’t know what the problem is but my computer isn’t working correctly.”
